TROUBLESHOOTING

I can't log in

First, make sure that:

• your e-mail address is correct
• your password is correct
• you don't have the CAPS LOCK activated on your keyboard.

If everything looks right, reset your password. You will receive an e-mail with a confirmation link. Click on that link to activate your new password.

I don't receive any confirmation e-mail

If you input your e-mail address correctly, then our e-mails may land into your spam folder or they  may be deleted by your e-mail service provider directly from your e-mail server. Make sure that teambiz.ca is white-listed or ask your provider to white-list this domain for you.
 

I've just joined. How come I don't show in the directory? 

You have to fill in your profile to appear listed in TeamBiz directory. We ask you at least to choose one category but, if you want to benefit from the exposure TeamBiz offers and use your profile as a networking tool, we encourage you to have a complete profile (plus you get 100 credits that will boost your position in the listings). Click here to learn more.

I can't upload my picture

One common cause is that your picture file is larger than the maximum size allowed: 100KB. To reduce the size, edit your picture in an image editor. The best way to make sure your picture gets uploaded and looks good is to resize and crop it so that the final size is 65 pixels by 65 pixels.

Your picture may be CMYK instead of RGB or the file format may be .tiff, .pdf, .bmp etc. The only formats accepted are .jpg and .gif and the colour mode RGB.

My picture was cut, I can only see my forehead! 

If uploaded, your picture will be cut proportionally and resized to 65 pixels x 65 pixels. The best way to control how your picture looks, resize it first in an image editor.

More troubleshooting? Send us a message.