Troubleshooting
I can't log in to my account
First, make sure that:
- your e-mail address is correct
- your password is correct
- you don't have the CAPS LOCK activated on your keyboard.
If everything looks right, reset your password. You will receive an e-mail with a confirmation link. Click on that link to
activate your new password.
I just signed up but can't log in
Shortly after you sign up, we will send you a confirmation e-mail. Please click on the link in the message to complete your join process.
I don't receive any confirmation e-mail
If you input your e-mail address correctly, then our e-mails may
land into your spam folder or they may be deleted by your e-mail service provider
directly from your e-mail server. Make sure that teambiz.ca is
white-listed or ask your provider to white-list this domain for you.
I've just signed up. How come I don't show in the directory?
You
have to fill in your profile to appear as new member and be featured on
the homepage (we ask of you at least for your office location -- city
and province, contact information, business profile and your photo). To
just get listed, you would need at least to choose one category but, if
you want to benefit
from the exposure TeamBiz offers and use your profile as a networking
and promotion tool, we encourage you to have a complete profile. Click here to learn more.
I can't upload my photo
One common cause is that your photo file is larger than the maximum size allowed: 100KB. To reduce the size, edit your photo in an image editor. The best way to make sure that your photo gets uploaded and looks good is to resize and crop it so that the final size is 65 pixels by 65 pixels.
Also, your photo may be CMYK (for print) instead of RGB (for screen) or the file
format may be .tiff, .pdf, .bmp etc. The only formats accepted are .jpg
and .gif and the colour mode RGB.
My photo has been cut, I can only see my forehead!
If uploaded, your photo will be cut proportionally and resized to 65 pixels x 65 pixels. The best way to control how your photo looks is to resize it first in an image editor.
More troubleshooting? Send us a message.
